Reports and Studies

Reports and Studies --------------------

An analysis of regional and demographic differences in United States Internet usage

Summary: The Pew Internet and American Life Project collects data on overall Internet usage in the United States. This study reviews data gathered by Pew in December 2002 and tests the overall premise that regional differences exist in Internet usage in the U.S. today. Through Chi–square analysis this report tests whether observed regional and demographic differences in Internet usage are statistically significant. The report first reviews regional and demographic differences separately and finds significant variation across twelve defined regions and ten separate demographic categories. It then reviews demographic differences within regions and tests a series of null hypotheses proposing no significant differences between regions based on the demographic factors. Most of these hypotheses are rejected with noted difference. The report explores other limited hypotheses on the data and concludes with a call for further study to refine the impact of regional and demographic differences in Internet usage in U.S. society. From First Monday - a peer reviewed journal on the Internet.

An Integrated Approach to Software Process Improvement at Wipro Technologies: veloci-Q

Abstract: This report captures the details of Wipro's quality journey through continuous process improvement. This journey towards excellence has led to the prestigious Institute of Electrical and Electronics Engineers (IEEE) Computer Society Award for Software Process Achievement in 2003. This award is for achieving high software process capability and establishing a basis for moving to a broad improvement program that concerns people and products, rather than just the processes.

This report details the process improvement activities and the evolution of processes and systems over a period of time. Wipro's integrated approach to quality--veloci-Q--is detailed with an emphasis on the process improvement initiatives, supporting technology, and people capability that bring positive business results and enable Wipro to meet its customers' ever-increasing demands. The challenges and benefits accrued from Wipro's total quality approach are outlined, including the quantitative results of measuring the impact of Wipro's process improvement model.